Research by LWOC has demonstrated that traditional guidance on Change Management has proven incomplete--and even distractive and costly. While the disciplines introduced by Organizational Change Management (OCM) and Project Management Process (PMP) have benefited many change leaders, we have found that related guidance, though promoted as "proprietary," repeats the same tenets:
__Change is complex;
__Change management is a process, and as such, may be managed;
__By our nature, we are skeptics and can be resistant to change.
Many companies seeking to break cycles of disappointment with change look to such processes as the magic key and come to rely on them like a crutch. This orientation results in the following:
__A focus on methodology and process over results and engagement;
__Positioning the Change Leader as little more than a Super Administrator;
__Regarding the subjects of or participants in change as bull-headed dolts, born to resist and targets for an arsenal of activity aimed at quashing such resistance;
__Lip service to "comprehensive models" and behavior aimed at control and implementation rather than ensuring complete adoption;
and, as a result....
__Continued rationalization of results, failure to model the values espoused in most transformation and change initiatives, and repeated cycles of disappointment.